In the unlikely event that you are unhappy with any items you have purchased from us, we will gladly exchange them or offer a full refund.

If the ordered item is faulty or damaged, please call our customer service team on 01763 262050 during office hours and we will arrange for a collection. A replacement product will be issued once we have received the faulty goods back.

If you decide that the product was not suitable, or it was ordered in error, please contact our customer service team so we know that you intend to return the goods. If the product you wish to return is not one that you purchase from Newline Anglia on a regular basis, this may be subject to re-stocking charge. Our customer service team will contact you to offer a re-stocking charge. Once agreed, please return the goods to our office in a re-sellable condition and we will offer a full refund for the value of the goods on receipt. Please note the cost of return postage will be at your expense unless the goods are faulty.

Please be aware that some items (bedding, mattresses and food and beverage items) are, for hygiene reasons, non-returnable.

If you wish to cancel an order, you may do so any time prior to your order being processed.